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Our Service
Pre-sales Service
1. Our experienced sales team provides in-depth communication to
thoroughly understand customer needs and provide professional
advice.
2. We produce samples based on customer-provided materials, process
standards, or innovative requirements, allowing customers to
directly verify equipment performance.
3. We provide transparent quotations and detailed delivery times.
4. We welcome customers to visit our physical locations for
inspections.
In-sales Service
1. We establish dedicated files to track production progress
throughout the entire process, providing customers with real-time
updates and enabling timely adjustments.
2. Each device is tested before shipment, and we provide customers
with video and image inspection services. We also support in-person
inspections.
3. Our professional packaging team ensures safe and reliable
transportation of the equipment during shipment. We have a
long-standing partnership with freight forwarders, providing safe
and reliable transportation services.
4. We offer online installation guidance or dispatch engineers for
installation and commissioning to ensure the equipment is
operational in the shortest possible time.
5. We offer online and on-site training, and we welcome
comprehensive in-house training until relevant personnel can operate
the equipment independently.
After-sales Service
1. Provide a one-year warranty for the entire device and core
components (excluding non-human damage).
2. Provide 24/7 online fault diagnosis service.
3. Provide lifetime paid repair service after the one-year warranty
period.
